I got a catalogue with ankle boots clearly advertised as £25. Tried to order online, charged £50 so I emailed. Someone rang me, I sent pictures of the boots advertised in the catalogue. Said they'd place the order, a charge of £50 would go on my account but they would refund £25 difference. That was almost 3 weeks ago. I've since emailed & spoken with 5 different people. Constantly lied to & fobbed off telling me the credit will show on my balance in 72 hours. I'm now expecting this credit tomorrow 11th November (3rd or 4th promise) but if it's not sorted I'm going directly to the Executive Director Paul Kendrick with printed copies of the emails I've received as proof & I'm reporting Studio to the Financial Ombudsman. The staff are incompetent & don't know what they are doing. I am going to pay off what I owe only (not including the £25 they need to credit me) & then I'm closing this account. I NEVER want to hear from them again. Avoid!!!!!