I have bought a bed frame from here which was very poor quality. There was a missing screw, a mark on the headboard and a couple of the wood slats were slightly splitting. I have contacted studio regarding this on many occasions via email with each time a different person responding not making sense to what I wrote, therefore having to re explain all over again just to receive an answer from a completely different agent. In few of the emails I explained I work 8 am to 5pm therefore I cannot talk during these hours best to get my after 5pm or any time at the weekend. The context of the emails were ignored, I received an email each time saying somone attempted to contact me with no success. Each time I replied with a time best to get a hold of me. This went on for a couple of weeks, one of the agents then offered a 10 % discount which I accepted as I felt I was getting nowhere. I wasn't listened to and felt drained at this point. A week or so later one of the bed slats broke, I contacted studio to advise them I would like to return the bed for a refund or a replacement to wich shocked me there was no warranty on the bed because I accepted a 10%. If somone informed me prior to acceptance of the discount I would have never accepted it, I just feel that this was done to flog me off and getbrid of bad stock. I feel scammed I'm left with a broken bed lost money and have to buy a new bed as it continues to fall apart with more slats breaking. I will not shop here again. I got a call few days ago to inform me nothing can be done which is appalling. Multimillion company leaving an individual with lost money and broken bed especially in today's economy and cost of living crisis.