I placed an order for 4 items with studio in October 2022, when delivered it said it contains 4 items but it only had 2, I rang studio they apologised asked if I’d like to reorder the missing items which I did, they said they would deduct the first 2 missing ones from my account, when the reordered items arrived I paid in full so my account balance was zero, next time I looked they had put the reordered items on the new statement, I have rang, messaged back and forth being told ever time I must say very politely and full of apologies that this has now been refunded to my account and will show up on my account with in days, it wasn’t sorted, next thing I’m charged for late payments on top of what they say now owe, I have terminal cancer and want to sort out all bills for my wife, the last email from them was to say send a letter with loads of details so my wife can deal with my account. I have been with studio a few years, when we heard they were struggling we placed orders just to support them, but I think they must of changed hands. Just don’t bother with them it’s not worth it