Review of Studio TR Tracey 3 reviews GB Rated 1 out of 5 stars Updated 6 minutes ago Diabolical customer service have been a customer since year dot Placed order, realised wrong address selected, contacted Studio to update address immediately said they could not do anything for 72 hours ! In this the 21st century! So decided to cancel order, refused to do this also. Contacted studio numerous times over the next 3 days by phone & emails, automated emails recieved back refusing to help, also no help by phone, their customer service is diabolical, the lady even started shouting at me & saying it was my fault for using that address ! Have now payed for the goods in full before they have even arrived at the wrong address that I no longer live at anymore & closed my account down, as the parcel that is delivered will have all my account details enclosed and could be used fraudulently, and I have found this stressful enough to deal with. My conclusion to all reading this is use a more reputable company to shop with, their are plenty out their that I do use with fantastic customer service, never had problems like this, just over trying to change the address and being constantly lied to. Well done Studio no stars. Oh also advices by customer service to return the parcel on receipt, I DO NOT LIVE THEIR ANYMORE, how am I supposed to return it ? They will reply to this comment with an automated email as in so many other comments made here, and they cannot find the account number provided? So have recieved automated email as predicted asking for more of my details even though provided when writing this review & my phone number is also on my studio account ? No I will not contact you by phone, you are rude and unhelpful, and email is a joke as proven with this review. Studio did contact me, problem still not resolved and still no structured answers to the problem. Studio account closed, please if you are thinking of ordering from studio please don’t, I am doing this to warn others so that they do not make the same mistake and loose money that they can ill afford in todays present financial difficulties