If I could give it a zero I would! Do not buy anything from this company! Worst company I have every dealt with! We ordered a Lancaster 4 piece bedroom unit, it arrived at the wrong time! We were given a delivery slot 3 times for 5-7pm to be then contacted by the driver at 1:30pm while we were at work to say they were 20 minutes away! They drivers were brilliant (different company not studio) and stayed until 3:30 when someone could get there. They then informed my parents who had got to ours that they don’t work past 5 on so to get a 5-7 delivery slot was totally wrong! We then put up the wardrobe, which had a chip on the corner but it was at the back on the inside so thought it’s fine, drawers went up fine but then it came to the bedside tables and they were both scratched and had the corners of the tops crumbled in so look a mess and couldn’t be put up! I emailed studio immediately and they emailed straight back asking for photos, I thought brilliant, they then emailed back and said they could offer me 10% back to keep them or collect the whole 4 piece item for a refund. I said I just want 2 bedside table replacements or just the damaged parts replaced. I got told that wasn’t an option it was the whole thing collected or 10% discount. I said that wasn’t acceptable, I was then told that the instructions tell you to check every item before you put it up. I informed them that instructions would have been great there were none in the box and I had to download them off b and qs website to be able to put them back together! They then offered me 15% off, I said that still wasn’t acceptable. So they said they would collect the item. I said can you not just replace the item, I got told no. They said they would put me through to their complaints team, who are brilliant at reading from a script and are not based in the uk! I asked multiple times to be put through to a manager as they were incapable of telling me why a replacement could not be given. I even told them to bring a replacement and they could collect the damaged bedside tables and we would leave the boxed wardrobe and chest of drawers in exchange, they told me they couldn’t do that but wouldn’t explain why. They then offered me 20% back to keep them which I told them was not enough as it wouldn’t be able to purchase 2 replacement bedside tables that match with that amount of money. After a 45 minute conversation of them refusing to put me through to a manager and then repeated the same lines from their script I told them to refund me but keep my complaint open. Today they have rang me again, telling me they were closing my complaint as I am not accepting their resolution! Which is 20% back or the whole units collected ( they also told me if I had it collected we would need to take down the wardrobe beforehand because it’s too big for them to collect) they refused to offer any compensation for the inconvenience of this either. I asked again to be put through to a manager which the lady on the phone then declared to me she was the manager of my complaint: I said I want to speak to her manager not the manager of my complaint someone who can actually resolve my problem. She put me on hold for 5 minutes to return and reread her script to me. They have also told me it takes 72 hours for the money to return to my account. She told me she we closing the complaint because I was not accepting the resolution! We would never have bought this item if we’d have known that if it came to us damaged then we are left with an imperfect item, or no item at all! I still have no idea why a replacement cannot be sent as it is still available on the website! Do not ever buy from this company! They have managed to ruin my little boys first big boy room and put a pregnant lady under a lot of undue stress!