I returned an item but studio seemed to think i still have the item and need confirmation from another department that i returned it. its gone on for 3 months now and I'm getting really fed up. Absolutely dreadful customer service. I have sent countless emails. every email i send i get another back from someone different saying the same thing. phone calls that were of no help.spoke to someone who said to ring another number to get to speak to someone that could help but every time i got through the call kept cutting off. and really bad line..I am never going to order from them again and it is a wonder they have any customers left the way they treat people returning items.