Sofa was damaged and poor quality. Waited 3 weeks for a collection on the 10th August. This was 3 weeks ago and still not received any further contact or a refund. Every time I contact them I am fobbed off with them saying 'its with the relevant department and they will contact you.' The customer service is useless, just canned messages to move you on to the next person without any help. I will never use this company again and warn others to use with care, everything might go well until you need to return a damaged item. Next step for me is a chargeback through my credit card company