I ordered 2 mattress toppers on 4th August and returned them on the 8th August as they were to big. I arranged returns through Studio and the courier did not take photos and left me with a blank sorry I missed you card HE PICKED THEM UP so he must have got them. I have tried ever phone number to contact them always cut off or told “go on line and it will be solved NO IT WONT I had not paid for the mattress toppers so they would be put on my account…… so my account should be nil NO it states I owe £45 how? as BOTH were returned, and if I had to pay anything it would be double the said amount as I ordered and received 2. No amount of trying to contact them I am blue in the face this is DIABOLICAL COMPANY if you are thinking of ordering DONT. You will never get any satisfaction if you need to return am item. It seems they only want your money. There is no phone number for their head office so you can’t talk to them , must be the same idiots as there customer service team , they can’t put you through to another department(it must be above their ability as they all seem like robots reading from a script. and most of them speak rather bad English. I could go on for hours about them but I won’t bore you with anymore details. JUST DON’T USE THE ROTTEN COMPANY IF you want to send a purchase back. My advice is DO NOT BUY FROM STUDIO