I returned a parcel with proof of return and Evri website says delivered to studio on 5th September it’s now 3rd October and no refund. Emails useless I’ve sent multiple and get same reply send proof of postage again !! And we are checking warehouse and will get back to you . Spoke to someone verbally last week Julia who said she could see the problem and would sort it out within 7 days nothing. Now they have closed the phone line can only email !! Web chat just useless asked for a manager NONE available surprise surprise. Now I owe £236 for goods I don’t have !! I’ve been a customer for years but never returned before now I will never buy again off them worst customer service ever