we buy alot of our goods from studio. but we recently bought a lap top. fro £89 down from £299 we found that the letters came up as numbers and numbers came up letters in all not working at all. we can not speak to a human being ..so we have tried to get return refund by way of WEB CHAT what a total long drawn out nightmare that was ..and after sending them e.mails letting them know we dont have a printer. we still have had no help from them .......they dont have a customer service number so as pensioners we are out of pocket to the sum of £89.. our credit limit stands at £1000 and they are always asking us to use it but would be to reluctant as there is no human HELP if things go wrong ps.. they will say they can not find our order number u watch .........now the 30th october they are stalling on the return and refund saying they need a photo of the lap top even after they know my order number can you believe it ! stay well clear of studio all beet treated terribly with no phone / human contact looks like we have lost £89.00