Have been using Studio for years and never had a problem until now!! I placed an order on 10th October , firstly I didn’t receive the usual confirmation email but it was showing in my account and saying 3/7 delivery. Waited about 3 weeks with no emails to say what the hold up was. Tried calling them but could only get thru to order line and they wouldn’t even look into my account to see what was going on and was told to go online to report this. That wasn’t easy and eventually I did manage to send them an email. Did get one back straight away telling me that they had moved over to a new ordering system. I gave them a bit longer but still no more info so checked my account to find the order had been removed from my account . I then emailed again to clarify if it has been cancelled . No reply. I then decided as it wasn’t in my account I would try reordering the items again so I did. Once again No confirmation email but it is showing in my account. I have emailed them to say the same thing has happened again …… No reply. Luckily, I never pay for the items upfront I wait for them to send me an invoice then pay by cheque, but I won’t be ordering anything again. ! What a shame this company has completely failed!!