Its absolutely awful! Avoid at all cost! . Been a customer for years dont know what has happened recently no one to sort problems out , charging for goods not received, even sent ring bell camera photo of what they say was delivered by evri on the 4th October, yes a delivery of a pair of pyjamas in a soft grey bag! Not a heavy wooden chopping board from the same order … it never did arrive. Many texts in reply to mine all saying being dealt with….but nothing! I said I would delete it off my November bill and then please close my account still No reply so I did . Now just as I thought they are now charging interest on the outstanding ammount! I feel So angry as that I have been totally ignored for 6 of more weeks ! Well they can continue adding the interest, the texts and letters will go in the bin , I am not paying them for something I havent had . It never used to be like this , heading for disaster for whoever is in charge , just a disgusting way to run a company where customer service is a big fat zero !!!! Not even worth 1 star so please take not and avoid!