Ordered a present for my daughter. It was in stock when I ordered but next day my account said it was out of stock. The following day it said no longer available. I sent them a message through FB and was told it was in stock and I would get it shortly. Nothing changed for days. I messaged again and asked for a refund. They said no and that it was in stock and would be sent out shortly. Today had an email to my old email address saying it had been cancelled due to lack of stock. I sent them a message as there was no mention of a refund. They said they had a new system and it would take some time to get my refund. Disgusting company. Will never use again and will advise everyone I know not to use them too.