I placed an order did not receive two of the items only way to contact was live chat who were extremely unhelpful and kept repeating "yes we see its ordered please be patient" or e mail customer services who only reply with "you need to contact financial services" when you contact "financial services" they tell you to contact "order dept customer services" so obviously none of the staff know whats going on or have an answer !!! The order then disappears off the system but they do not remove the outstanding items from your balance and have the audacity to charge you the for the item plus interest (for items you have not received !!!!!!) for NON PAYMENT ...also beware of ordering larger items as you have to contact customer services for return of item instructions...they DO NOT send you any instructions so again charged item plus interest for something that you wish to return so my advice AVOID AVOID AVOID I certainly will not be purchasing again they have ripped me off