Been with Studio for over 20yrs...but will never order from them again. Ordered one item - shoes in Sept...they sent me boots! Took nearly 2wks to get return label sent to me. Returned the boots and was eventually refunded for the cost of the 'shoes' but not the p&p. Still trying to get the money back after over 2.5mths. Tried writing,emailing, tried online chat service and used FB messages numerous times. Keep getting same auto responses...it's been passed to 'relevant' dept who will be in touch. And in the meantime I am bombarded with phonecalls, letters and emails requesting payment and 'threatening' not paying will affect my credit score. This company has gone to the dogs recently and I will never purchase from them again or recommend them to anyone.