Ordered a few items for Christmas, part of the order did not arrive and another item arrived faulty and clearly in a box that had previously been opened and then resealed. Taken over a month trying to make contact, constantly being cut off on the web chat, refusing to give any contact telephone number and only answering emails once or twice a week. Despite repeatedly asking for the missing items to be replaced they, today, cancelled my order stating they are refunding me - but for less than the cost of the missing items!!! They have absolutely ignored trying to resolve the faulty item issue! This company needs to be avoided and I can see legal action being taken on behalf of customers in the not too distant future!!!