Hi there, I am requesting an update in my ongoing investigation of being charged £84.99 for items advertised at £40. This is on my account and payment is due, I will not be making a payment until this is resolved. There has been an apparent investigation since the 4th of November. Evey email.fobs you off or send a generic response. I have asked for contact details to complain or to speak to a manager but apparently you don't have managers or a complaints system. I'm now requesting all the notes made about this account and investigation you have been having and your conclusion. I know this is not your fault personally and I apologise that you are bearing the brunt of this but I am not continuing to be fobbed off and no one taking any responsibility to spend 10 mims to look at at and resolve it. Along with the account notes regarding the investigation I would like confirmation that you don't actually have any management or complaint system in place in your company. Can I ask what your actual company policy is when someone complains. Many thanks Lauren