Horrendous customer services. Ordered duvet set beginning of Sept, opened and has dirty brown rust coloured marks over pillow cases and duvet cover. Contacted them over chat bot. Took 45 mins to confirm my order number and name going backwards and forwards to be told me was being escalated and someone would then email me. Asked for call and told not possible. Weeks later still hadn't heard anything so emailing them telling them how peeved off I really was, this at the beginning of November. Takes about 5 emails to confirm just name and address with email replies taking days to a week to get response. Sent images and since 6th December had no reply. Emailed them few days ago and now they are asking me to confirm my name, address and order number all again which is already on email thread. Order no allegedly starts with ST but have sent them 2 images of my order e.ails with nothing of the sort. 3 flipping months to try and chase a £12 refund and the £4.99 for postage for something they have sent out covered in dirty marks! AVOID at all costs, worst communication and service in my life!!!