Ordered items in November. Evri lost part of my order. Studio customer service cancelled my order on 14 December due to lost parcel and informed me the refund will be due 3-5 working days. It is now 7 January and refund has not been credited on account. I contacted customer service via chat several times and was told they will email the relevant department. Simultaneously, I emailed customer service on 24 December who I previously dealt with chasing an update on my refund. I emailed again on 4 January. Also spoke with Studio Pay who informed me they cannot help even though I was advised by customer service to contact them for any questions regarding the credit/refund. I have not heard from customer service. I now have to pay for an invoice for items I did not receive in order to avoid my credit score being affected and interest charged. I have been chasing every for two weeks via chat bot and email and nobody is responding. This is the first time experiencing such an issue and I will never shop with them ever again.