The product (sideboard) arrived damaged after a 10-day wait.. The webchat is awful, It took 15 minutes to connect to an agent, and then after asking for a moment to read and get up to speed.. she just never came back. I waited 45 mins before giving up. The email process was better. Arranged to have the item collected. I was hesitant to try to find the refund form in the box as I'd never be able to repackage the tightly packed box. Requested they email me the form, They sent me to a web page that said the form was attached. It wasn't. Asked to be emailed the form.. they said they could not. Found it myself online. The pick-up was supposed to be between 8 am-8 pm. Not been picked up. Reading the other reviews, I'm concerned about my refund. I went on the instagram but the comments have been disabled which says allot.