Hands down the worst company I've ever dealt with. Incorrect and contradictory information continuously provided (when you can actually speak to anyone) The live chat is the only means of contact (no valid phone number can be found anywhere) and the responses are generic and unhelpful. Waited 3 months for an outdoor furniture set to arrive, continuously told to be patient. It's been shipped. Eventually told it would never arrive as it was out of stock when ordered. Finally got a refund on my account for the item (After an email to the CEO) but only after months of back and forth, no updates, incorrect information and every department pointing me to a different one. And it still didn't end there. It took a further 2 months for the interest fee (incurred for the item I didn't pay for because it never arrived!) to be credited back. And still sitting with a £20 shipping fee, for the same item that they never sent. I will never, ever use studio again and judging by similar reviews and stories I've read online, I am not the only one. I wonder how many unassuming people have paid these bogus shipping and interest fees for items that never turn up. Shocking for a "reputable business" Borderline scam of a company and a complete waste of time to resolve an issue that should have been straightforward.