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Jonathan
I have never had a poorer shopping experience than this. I placed a large order and paid £29.99 for delivery. Over the next two weeks, 6 items were cancelled, not all at once, just individually. A bistro set arrived without its table, I’ve been fobbed off and told someone will contact me but they never do. The towels were absolutely dreadful quality, thin as paper, never ragged hems and horrid fabric. The dog bowls were completely different to those on the website. The desk chair was broken, filthy, scratched and chipped. Out of 24 items, 6 were “out of stock”, 1 had the most important item missing from the set, 4 items were faulty/ damaged, and 7 items had to be cancelled as they couldn’t manage to get these to me in the two weeks delivery time before I moved house. I’ve spent hours checking emails as they send everything separately, waiting around at home for deliveries, on the live chat trying to get sense out of customer service, had my emails ignored, no phone number, they refuse to call you, and I’ve just spend £30 on delivery for a few items I could have picked up in the local shops for the same price or less and far less headache. This company are scammers and fraudsters who lure you in with bargains and discounts, hold onto your refunds for out of stock items and get you to pay an exorbitant delivery fee when most of what you order will never turn up. An expensive mistake ordering with Studio and absolutely never will I again.
2 months ago
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Studio has a 1.3 average rating from 1,537 reviews

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