I never received a parcel before I went on holiday. On my return I received arrears letters from Studio Catalogue. I had to search the internet to try to get to speak to somebody about the parcel but their was nobody to talk to. They force you to use their automated system. After reporting that I not received the parcel they said since the parcel was sent out over 30 days ago they could not investigate the matter and I would have to pay for the parcel. I informed them I was not going to pay for something I never received so they passed my account to DEBT RECOVERY. I was then hounded daily with written communication and daily telephone calls telling me to phone their debt recovery to arrange to make payments. This went on for months until finally in tears I managed to speak to somebody in debt recovery who I informed that I was going to report the harassment to Financial Ombudsmen Service and Police. The debt recovery listened to what I had to say and agreed to cancel the debt to save me from any further distress. I do not want anything to do with Studio Catalogue and with their bullying and intimidating behavior they should be prevented from trading.