Ordered christmas gifts, one was a watch that wasn't cheap Ben Sherman, i opened to set the date and time but the second hand was not waorking. Informed studio who sent out a new one. the new one has now arrived and exactly the same. I am 1. not happy I CANNOT speak to anyone, everything is online and get no answers and at the moment this is made even worse by the fact Ive has surgery on my hand so using the computer is harder than you'll believe and the pain is awful (my daughter is typing this for me now whe knows she isn't getting the watch). I have shopped with studio for years but NEVER AGAIN. Products shoddy, NO CUSTOMER SERVICE OR CARE and postage prices way to high especially when on a recent order I had to pay 3 postage for 1 order as they have them in different locations. AWFUL company who don't care.