I ordered a table and 3 chairs for my grandchildren. Table arrived minus a table top , just 8 legs. One of the chairs did not turn up. Therefore the order was most definitely incomplete. After an hour of online chat , and talking to 2 different people who gave me 2 different reasons for the table turning up without a top, I was refunded the table and one of the chairs ( which was out of stock) When I came to question a refund for the other 2 chairs ( no use without a table) I was told I would have to go through he normal 'returns' process. Given that this was not my fault or problem I felt this very unfair. I asked for the postage to be refunded also, but told no. I will never shop on this site again.