I am disappointed in the service I received having been a studio customer and I have placed orders that I have received, the first time I had size issues but still had hope that on my next order they would deliver so I placed an order over a month ago and was told my order was processed, I followed up on my order 2 weeks go and was told that my order was in progress of getting delivered after not receiving anything I gave them a call to find out where my order was only then to be told there was a technical issue and that my order was not processed but my personal account however was charged, no one had got in touch with me and I had to chase them several times, this was my first call and was told my order will be processed soon, after not receiving my order again I placed a second call and was told that my order could not be seen, after spending what seemed to be an eternity on the phone with a customer service assistant who could not understand me, she then placed the order again which was a process of me giving 9 order numbers as she said she couldn’t see my order on their system and to my not so surprise she sent it to the wrong delivery address I was then told that they are unable to ammend the address even though I had told the CSA that I wanted a different delivery address, also to add on to my disappointment meant they had charged my personal account again and I was charged and left with only £50 in my personal account limit from a £600 one, the call was then escalated to their complaints department and the disappointment continued, I was informed that there is nothing he can do about the delivery address and that the company was experiencing technical difficulties so therefore they would not be able to advise a suitable time when all things will be resolved, to add insult to injury he offered me £30 on my account however I am going on holiday in a few weeks and still no delivery and I have been double charged on my account. To anyone that’s going to order with Studio I would say be very careful, the prices are good but the customer service is poor and to be honest after today I’m not sure is worth the hustle, even after an hour on the phone I have no resolve