My account was hacked by someone and the company does not care at all. Full details below:
So I made two orders last week for some Christmas stuff (table cloth, etc) as it was a good value. Everything seems ok until yesterday. My advise is STAY AWAY from this company as I had my account hacked yesterday and someone made three purchases (two apple headphones and a perfume) totalling £397.94 on 11/11/2017, 23:01 in my name on my account. I have only set up my account last week and did not tell anyone - so I find highly suspicious how someone got into the password protected account. Anyway, I right away phoned the costomer service on 12/11/2017 - 8am to report this and told them to cancel the orders and block the account. They would not send me any confirmation email that they done it...further, promised to call me as a matter of urgency but no one phoned yet. I have now reported this to the Fraud Agency. So guys, this company is not worth the trouble. Go shop elsewhere where your data is better protected and where they actually care about their costomers. I am giving this company 0 starts out of 5.
6 years ago
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