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Clare
The worst customer service I've ever had, well.. It's a one person customer service team as I speak and email the same person every single time. (Mary) they didn't know when the order would arrived so I requested to cancel because I can get it on amazon.. The next day. Over a week later they send the order I've cancelled and then said return it! The delivery driver was nice enough to tell me I didn't need to accept it or even have it sent in the first place as all studio needed to do was ring the depot. I get another email telling me they can't cancel and I need to return it.. I don't even have the item. Absolutely shocking. Zero knowledge or communication between anyone.. Well the 1 customer advisor and depot. Never will I use studio again.
5 years ago
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Studio has a 1.3 average rating from 1,537 reviews

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Alice, Customer Support

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