I have been a customerof studio for a number of years. but. my recent experience of hermes delivery has put me off shopping with them again. i was out when the first delivery of my order arrived. Ihad put a note on my front door where any parcels could be left. this was totally ignored. slip stated redeliver at the weekend. I stayed in all day . no parcel. if I hadnt check the parcel tracker yesterday, I would never have known they failed to deliver . which is odd,as the time on the notice I was at home. redeliver today.I had to go out today so did the same and left a note to leave parcel. usually with a neighbour. slip in the letterbox when I got home returned to sender couldnt be left. couldnt get the advisor when i phoned STUDIO to understand what had happened. said items where still on the system for delivery. but did get them to cancel redelivery when they get the items back. all in all frustrating