absolutely shocking company my mam died over 11 yrs ago i’ve lost count the amount of times i have rang and emailed to stop sending a catalouge to mams address, dad even placed a order for something after mam death which he received when i rang again to complain they said he could not order anything on the account as it was in mam name but he ordered a item and received it in my mams name.i had to send a death cert in at the finish and asked for its return as it cost me £10, never got returned even thought i supplied a stamped address envelope now i get another letter (11yrs later as my dad is now dying )to say they owe mam £2,25 refund for insurance she did not ask for for a delivery the want death,marriage and mams bank account the get the refund. how the hell shes dead no bank account what a shocking company preying on elderly people selling over price tat(check ebay most is half the price) and placing the catalogue in elderly people’s magazines discusting company please never use them as it’s very upsetting when people you love die and they still keep sending stuff out i complained two weeks ago via resolver and we are still getting post from studio PLEASE PEOPLE TAKE NOTE