If I could give them no zeros that would certainly be the case! Having ordered a 4 pieces bedroom furniture set 10 days ago it has been delivered today. The pack was supposed to of included 2 bedside cabinets, 3 door wardrobe and a set draws - All in oak. What arrived instead was a sliding, grey wardrobe, No bedside cabinets, 1 set of draws and box full of random bits of wood - Which wouldn't of built anything given the shapes and sizes of them. I then contacted customer services, Which is offshore so the lady didn't understand my full complaint, For it then to be esculated to a UK based contact centre for them to tell me it would take 14 days for someone to pick up the parcels to take them back!!! So instead of this they said 'they would contact the courier company and hopefully get it collected by Friday' Never known a company to constantly get orders always wrong!!!!! NEVER AGAIN.