Ordered a Wedding ring on December 18th 2018 still hadn't received it by January 11th 2019 so emailed customer service who told me Hermes received the parcel damaged and therefore could not deliver it. I asked for my account to be refunded for the price of the ring+postage so I can buy another ring but this has not happened. I have emailed customer services twice and telephoned customer services twice to be told I need to "be patient" I have been more than patient. My account is now accumulating interest on a balance I DO NOT owe and minimum payments are being requested for a balance I DO NOT owe! Asked to speak to a manager and was told there was not a manager available, asked to be put through to the complaints department and was told it was not possible as they are busy! With such awful service I am not at all surprised the complaints team are busy!