Purchased a 8kg washing machine from studio, 7 months later it breaks down, I've had numerous amounts of attempted fixes from engineers. Parts ordered, parts delivered broken. Left without a fully working machine, I have a family of 5... Laundrette fees were mounting up. Emailed studio billions of times, I just wanted them to take the machine away, but nope if it was repairable than it was getting fixed. 8 weeks I was messed about, until they decided I could have it taken away and reorder another one, plus delivery charge, free of charge. I've complained to their complaints team, and I've been to the cab, as they are trying to charge me £34.99 on my account for something, no idea what. And also £16.80 interest. I've been through so much nonsense with these people they can not organize anything, or themselves. They are rude incompetent and should be shut down. I've now had to take it up with the financial ombudsman and I don't feel hopeful and the interest on my account each month is going to put me massively in debt until it's investigated. Nobody at studio seemed to care about my concerns. And Daewoo 0800 repair team phoneline manager was extremely rude when I asked who's responsible for the laundry fees, and she said it was my choice to go there. And I wouldn't get compensation. I have kids that need school uniforms, a partner that needs clean work clothes. Whilst this is all happening I'm still paying studio my installment plan. It's a joke DO NOT SHOP WITH Studio!!!!!!!!!