Customer service do not understand had to return an Xbox but had no returns address label , explained 3 times to customer service that Hermes will scan label and issue a receipt unless your dropping of where they have a printer. We actually know our Hermes guy and he does not carry labels or printer for collection just a scanner They would not rechdeule and said it was booked in and to hand write address and give to courier Courier never arrived but we know him and messaged him and he said he can’t collect without a label to scan as will not go through returns process. Called back again and same issue return arnraged (even though courier never came) Lost a days wages waiting and told he will come tomorrow so will need to take a day of again Have actually been on website and arranged a separate return on my day if for Monday and suprise suprise but website states need own printer for lable for collection