I purchased a few items during the Christmas period as small gifts for my daughter school friends. However, when my bill arrived I was shocked to discover that someone had purchased products worth hundreds of pounds on my account. I contacted Studio immediately was informed that someone using another name had purchased goods and had them sent to a different address from mine. I asked for a refund and investigation to take place! I was assured that this would take place as a matter of urgency. Unfortunately, this only happened after numerous irate phone calls and many months of waiting. I later found out that a friend has experienced the same fate only worse. She has has had numerous attempts to purchase products using her bank account from differing retailers. This has resulted in her having to change her bank details many times. In fact, she made a purchase from Studio this morning and this afternoon another attempt was made on her new card. As Studio do not offer the security of PayPal I'm steering clear of this company completely.