I wish you could give them 0 stars but that's not possible. First of all their contact centre staff are useless. This is coming from someone who has worked in a call centre for over 12 years. They sound completely scripted, are clearly not based in the UK and have a limited grasp of English. Anyway onto my review... I ordered a Vivofit smartwatch for my son and paid for it outright. I then received an email a few weeks later to say there was a delay as they are out of stock (you'll read that a lot here) and thought nothing of it. Another week or so goes by and I find an identical product £10 cheaper elsewhere so of course I buy it (which I received in 3 days from Amazon!) and called Studio at 13p per minute to cancel my order. I was told by the girl on the phone that she would "pass the details to the relevant team" which raised red flags because in a call centre world that normally means either "I don't know what to do and nothing will be done" or "I might do it if I can be bothered". I left it at that under the impression I would receive an email confirming my cancellation and the funds back in my bank within a week. Fast forward to today, a week after ringing them to cancel and I get an email saying.... my item has been dispatched! I ring them up to complain about this and was told there wasn't enough time to stop it from being dispatched from the supplier.... NOT ENOUGH TIME?! A WEEK?! Oh don't worry, they said. All I have to do is wait (up to 4 working days) to receive the item, ring them back when I get it (at 13p per minute) and then they'll arrange for someone to collect it for FREE!! (which will be a further waste of my time!). I then need to wait for them to receive the item, process the return and THEN my refund will be started which will take up to another week to clear though the bank! I have now sent an email asking for a formal complaint to be raised, for a copy of their complaints process and for my account on their system to be reviewed to check the incompetence of their staff. SHOP ELSEWHERE, DO NOT MAKE THE MISTAKE WE'VE ALL MADE