I feel like it's my responsibility to inform people of the problems and anguish caused by buying from this company. I have been a loyal customer for years, yeah there has a been a few mistakes, broken items, missed deliveries etc but my last order is the last ever order I will be placing. I bought a bed, mattress and duvet set all at the same time and have a delivery time of 5-10 days for all items. Bed comes in 8ish days, but the matress doesn't come for a further 2 weeks! Despite this I start putting everything together, first thing I find is a massive whole in the headboard (probably delivery company) but when I ring studio, I have to add another bed to my account to get one delivered to me. This bed takes a further 2 weeks to arrive! Bearing in mind I still don't have the duvet set after all this time, I ring them about this, turns out they forgot to tell me there's none in stock! I cancel that order and raise an official complaint, not that there was any point, they have ignored all my messages and calls, send me letters saying they need more time, but funny how they have now sent me a letter saying they think that my curcumstances have changed, so they're putting my APR up!! Obviously nothing has changed, in fact it's got better, So it must be because I made a complaint. All I can say is that there is a reason why their items are cheap, you definitely get what you pay for.