Paid for a microwave - delivered faulty. The stop/clear button wasn't working and could not be switched off unless the door was opened. Arranged for a return and requested delivery of another one to be told I had to pay for the second one too. Waited, waited, waited. Three days after the arranged collection date, Hermes come to collect. The bar code on the returns label would not scan. Was informed that the driver would have to come back the next day with another Hermes barcode. As I was not prepared to let it go without a receipt, which was offered. After 8 days the new one finally arrived. Again faulty, only this time the motor in the back of the microwave was making a very loud banging noise. Very frightening as I thought it could cause harm it was so alarming. Rang back to be advised it will be up to 5 days to collect. Upon enquiring about my first microwave return refund, I was advised that they hadn't yet received it and need to wait 14 days!!!!! I am now owed refunds for both microwaves and out of pocket to buy another one, and still have no microwave after two weeks 🙁 Seams to me the faults were so serious that they should not be selling them.