I ordered 5 personalised gifts for xmas and only 1 has been delivered. Online Acc order status for the 4 items has gone from 'processing' to 'delivery in the new year'. I rang this morning and got a person who was no use as trying to decipher a fast strange mumble when you are upset is very frustrating . I eventually worked out he said all the items were out of stock (wasnt when I ordered 7 days ago) si I said please cancel the order. He said he cant a refund was processed on 17th Dec. So.I said... I've had no notification of that but when I go online will the order say cancelled and refund processed he said yes. (A complete lie) as ithe order still isn't cancelled, no refund and still saying delivery in the New year!!! I will have to spend another 40 mins on the phone trying to see if it is refunded tomorrow as it's not back on my CC yet? Thought this company were studio cards... obviously not as they used to be good.