Ordered item 10 days ago (in stock) with up to 10 days delivery time. On day 10 checked with Customer Services and item still not dispatched from warehouse. Reassured it would be sent (my response…..when....in January?) But couldn't be given an answer. Customer Services (who are not in UK) can't seem to contact warehouse nor complaints dept as they don't have any numbers for them!! Never heard anything so ridiculous from a retailer that Customer Services are unable to contact another department in their own company. All they can see is the automated system and can't come off script - how is this helpful customer service? Couldn't get me a manager to speak to as "apparently" on a long call (not surprising!). Told that they only have number for generic supplier in the UK (which they meant courier) and couldn't tell me who that it or where they would be picking the item up from. Basically seems like Studio are advertising/selling items they don't have then sourcing from suppliers to send to customers. Item was for an Xmas present which looks unlikely to arrive in time - very disappointing