I ordered a gift on 4th December that 3 times I have had to ring and hold on ages to speak to call centre abroad who are difficult to understand. Each time they assured me the item would be delivered but it NEVER arrived was a personalised gift and important finally on 20th dec I rang again to be told same thing although I told him.Hermes tracking shows delivery was halted on 9th December Hermes infamous for non delivery. I insisted on a refund of item on my account he said i will do that now ,day later no refund showing on account. I dread calling them again as they non uk call centre used to get a lot from studio doubt that will be the case in future. Now at last minute I have to go get another gift.Poor service from Studio.