I’ve had similar issues I returned two items around Xmas time they both got delivered to Studio (signed for) at the same time but I only received the refund for one I’ve since phoned customer services and emailed them a copy of the tracking number as I used my UPS account and they said there is nothing they can do that they will be sending a form out in the post which 18 days later still hasn’t arrived it is shocking how they are allowed to get away with it
4 years ago
Studio has a
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