I returned parcels straight back when they arrived with same courier in Nov. Studio said they hadn't received them so can't refund yet and should wait a bit longer . This eventually got sorted on 18th Jan with an email saying that a refund was being processed. Waited 3 days , no refund ,was informed 5 days , waited week and a half ,was informed 2 wks , left it 3 wks then called as no refund !! Have been fobbed off after dozens of calls . Are they folding and that's why nobody is getting there money back . They owe me 217.00 . Am taking legal action as something not right here .