2 separate orders never arrived First one was acknowledged and balanced cleared in due time. Second one I had to chase them for updates on the order/investigation a few times. Eventually someone acknowledged it and after an investigation said that my account details would be rectified, a few days after I get an email saying that they would start an investigation. Upon signing into my experian account i was made aware that my account has been defaulted having a significant negative impact on my credit score. I had not received any communication stating that this would be done. Regret accidentally making first order (was just browsing), stick to very they're prompt and competent, always update tracking info and great customer service. Never had to leave a negative feedback before, this will be the first, extremely dissatisfied and will be warning people to stay clear!!!