I am so angry and frustrated. I have always had trouble logging into my account, password not recognised , details not matching records ect. Sometimes changing the password has worked but ive often had to go online or speak to customer services. This last experience has finished me, started with the usual palava of failing to access my account ending up with my account being suspended because I have had too many attempts to log in . I have spent all week trying to get help. Constant calls to customer services, emails, live chats and i still haven't sorted out the issue. The telephone operators are very polite but i suspect they are reading off an auto cue. No replies from emails. The final straw....... 2 messages from Studio this morning, one reminding that my payment statement is read although according to them i dont exist. The 2nd email has got to be a wind up, they asked me to complete a survey rating my recent experience with them. I was delighted to fill in the survey, if i could have put - 0 for my answers i would have and i really enjoyed filling in my views. Guess what, i had an an immediate reply saying that i had previously taken part in a survey and couldn't therefore submit another one, news to me, i am now closing my account and writing to head office to make a formal complaint,