My mother passed away on the 26/03/2020 due to this horrible virus. I have emailed studio multiple times to make them aware that she had passed away. Since then received multiple bill letters to which my father contacted them to explain and they said they would be in contact within the next week, so 6 weeks later I receive a letter in the post telling me it can take 12 weeks to be removed from the mailing list!!! Really!! And they are sorry that my wife has passed. After multiple emails and my father telling them it was my mother not my wife! Most shocking company I’ve ever dealt with. AVOID AT ALL COSTS!