I wish I could issue 0 stars. That would be more fitting. I IMPLORE YOU TO NEVER USE THIS SERVICE. I've never been one to leave a review nor am I one to complain unless utterly necessary. I ordered a television from studio last year on the 6th of July which unfortunately arrived damaged. I had a replacement issued maybe 2-3 weeks later and the damaged one was returned to studio through ArrowXL. I was charged for both televisions on my buy now pay later account, adding a total of £419.98 to the account that I did not owe. Almost a WHOLE YEAR and how many countless emails and phone conversations later and the amount has still yet to be issued to my account. I was informed details of the return had be found (after contacting them 3 times and waiting patiently for 3 months) and that the refund would be issued within 6 days, that was 4-5 months ago and any further contact with them has been ignored, replied to with an automated response or most recently via phone resulted in me being sent straight back to square one because no evidence of the return can be found and no documentation of the refund was noted down. I cannot clear my balance which I'd have cleared within months of the initial purchase because all that I owe is what they're to issue back to my account. It has effected my credit score. I have been charged more than I'd have initially paid due to interest on the account being higher as I owe money for an item I do not have. I am disgusted at this service and if nothing is done after my final attempt yesterday (in which I was was assured this will be looked into again) I will do everything in my power to take legal action. I have contacted the ombudsmen and have made my final attempt as suggested, I have evidence in regards to emails and phone conversations. I will get my refund and any money that I am owed in regards to interest I should not have paid. ABSOLUTELY HORRIFIC COMPANY.