Absolutely shocking service. Ordered a Sherpa hoodie for my daughters birthday which was to be delivered within 10 days. Email received to say it was delayed therefore arriving days after needed. Delayed again and now cancelled. Prior to cancellation I made 3 chase calls to customer services and all 3 times got someone who had a very poor understanding of the English language and was clearly just reading a pre-prepared response. Emailed them with my complaint to which I got an automatic reply which said we will reply within 7 days, still no reply 20 days on. Never again will I order from this company. Shocking