Ordered a halogen oven which shattered whilst cooking within 1 month of purchase. Contacted studio. They raised a complaint asked for photos which were supplied. They rang me I answered and spoke to the woman I think her name was tracy. Few weeks later tracy sent me an email to say the case has been closed as she could not get in touch with me! This is after speaking to her on the phone and emailing her multiple times! Also if you try writing a negative review on your product on their website it wont be published! So the halogen oven I ordered has 5 star reviews all round because they wont publish the negative ones! Totally corrupt company. They will never see my money ever again. And tracy is useless!