I bought a TV, unpacked it pluged it in and guess what, it didnt work, i got intouch with customer service, she was going to charge me for sending it back, haha, i told her im paying for nothing, then the collection charge was dropped, she asked me if i wanted a replacement, i said yes, only that the tv had gone up in price, as when i orderd it it was on special offer, i told her to forget it, i dont buy from Studio that much, had an account for years and only had about 5 items, 3 of them damaged on arrival, i have now asked them to cancel my account, total and utter rubbish being sold on here